Banglalink


post-paid payment options

following payment methods are available for banglalink post-paid customers:

payment method description
auto bill pay what is “auto bill pay”?banglalink makes mobile bill payments absolutely hassle free for the subscribers. with auto bill pay, a subscriber needs to sign in a form and we take care of collecting mobile bills and updating the billing information. moreover, the whole process of bill collection and billing system update is fully automated. thus, subscribers will never have to worry about getting barred.features of “auto bill pay”:

  • bills will be collected from subscribers’ credit card(s). the auto bill pay system accepts any visa, mastercard, or american express card issued from any bank.
  • subscribers need to sign the auto bill pay authorization only once.
  • bills will be collected when subscriber’s usage reaches 80% of his/her credit limit or at month end.
  • connection will never be barred if the subscriber chooses the 1st option (see details below) with sufficient available fund.
  • saves valuable time for the subscriber as subscriber doesn’t have to “pay” his bills again.
  • subscribers will have more flexibility to make payments (up to 45 days credit limit for credit cards).
  • new postpaid subscribers signing up for auto bill pay will not be required to pay any security deposit and will enjoy a default credit limit of bdt 500.

three options for “auto bill collections”:

1st option: collect full outstanding amount when my usage reaches 80% of my credit limit

2nd option: collect 50% of my outstanding amount when my usage reaches 80% of my credit limit

3rd. option: collect my bill at the end of the month (if my bill crosses my deposit my line may be barred)

example:

subscriber has credit limit of tk. 500

- if he chooses 1st option, whenever his usage reaches tk. 400 (80% of 500), we will collect tk. 400 from his credit card,

- if he chooses 2nd option, whenever his usage reaches tk. 400 (80% of 500), we will collect tk. 200 from his credit card,

- if he chooses 3rd option, we will collect the outstanding dues at month end from his credit card. please note that subscriber may be barred if his usage crosses tk. 500 and no separate payment is made, if choosing this option.

- any outstanding amount at the end of the billing period will be collected on bill cycle date.

auto bill pay registration process:

  • to avail the auto bill pay facility, subscriber has to sign up by signing and submitting the auto bill pay authorization form (click here to download pdf form) to us. subscribers can get the form from banglalink customer care centers or from banglalink website.
  • for verification purpose collection of either the national id card or the passport of the cardholder (photocopy) is mandatory.
  • after successful registration, subscriber’s bills will be collected automatically from his/her credit card. it will take maximum 48 hours to activate the facility. the facility will start from the current bill cycle if the application is submitted at least 48 hours before the end of bill cycle.
  • subscriber has to apply in writing to deactivate the facility at the nearest customer care center.
i-top up recharge postpaid subscribers are able to make payment through electronic recharge via banglalink i’top-up points nationwide.
cash and credit card list of banglalink customer care centersubscriber can pay cash at banglalink customer care centers’ bank booths. subscriber can also pay by master card and visa card of all banks at banglalink subscriber care centers.

  • gulshan
  • motijheel
  • chittagong
  • sylhet

time: according to customer care center’s working hour.

nominated bank for cash collection against bill/others banglalink has an extensive bill collection network in cooperation with different banks and financial institutions. banglalink postpaid subscribers can pay bill, advance bill and enhance security deposit by bill copy or banglalink payment slips through those banks during banking hours. some of the banks have electronic payment options where payment can be made at any convenient time.banglalink nominated banks:

  • bank asia limited
  • brac bank limited
  • dhaka bank limited
  • dutch bangla bank limited
  • eastern bank limited
  • ific bank limited
  • jamuna bank limited
  • mutual trust bank limited
  • one bank limited
  • prime bank limited
  • southeast bank limited
  • standard chartered bank
  • trust bank limited
atm card currently bill payment through atm card can be made at atm booth of dutch bangla bank ltd. only. subscriber must have dbbl bank account & prior registration with bank to avail this service.
dd/pay order/cheque cheque must be payable in the name of orascom telecom bangladesh ltd. subscribers can drop the cheque to land view center 4th floor at crm or they can mail it to the following address:

credit risk management unit
orascom telecom bangladesh ltd (banglalink)
level 4, land view commercial center
gulshan north c/a, gulshan 2
dhaka 1212, bangladesh.

subscriber needs to include his/her bill copy (banglalink copy) or name & svc number in a separate page attached to the cheque.

please note that cheque option is only for company, embassy and high value subscriber as agreed by company policy.

via sms call & control and pco call & control subscribers can pay their monthly bill via sms. call & control and cu call & control subscribers will type the amount he/she wants to pay in a given format (pay<amount>) and send sms to the assigned short code (3131).
banglalink call center

we strive to give our customers the best of service and the fastest solution. in order to do that we have state-of-the-art call centre that serves our customers 24 hours 7 days a week.

please call the following numbers:

banglalink customer care is devoted to make certain that all your queries are answered without delay, serving for your convenience.

short code working hour
121 (for all banglalink prepaid, postpaid and call & control customers)120 (for sms call back service – from banglalink mobile only)2727 (for yellow page service – from banglalink mobile only)175 (for e-voucher retailer service – from banglalink e-voucher connection only)

158 (for registering any complaint at free of charge – from any banglalink number)

1214 (for listening to any recent promotion at free of charge – from any banglalink number)

btcl number:

+(88)02 9888370-1,
+(88)02 9862325-6

mobile number:

01911 304121
01912-999000 (postpaid hotline)

fax: +(88)02 8820594

e-mail: info@banglalinkgsm.com

 

24 hours a day,
7 days a week and
365 days a year.
banglalink sales & care centres
be served with a smilebanglalink sales & care centre with a trained team strives to guarantee customer – oriented service aiming to satisfy the subscribers with proactive attitude and efficient solution. our customer care representative will serve you with pleasure.banglalink sales & care centers

location contact number working hour
dhaka ccc (gulshan)
rangs arcade
ground floor, south side 153/a
gulshan north avenue
gulshan circle – 2
fax: 02-9862607 9 a.m. – 8 p.m.
sunday – thursday 9 a.m. – 6 p.m.
saturday9 a.m. – 6 p.m.
friday
dhaka ccc (motijheel)
humayun court
ground floor, 21 motijheel c/a
dhaka – 1000
fax: 02-9563638
chittagong ccc
forum central, ground floor
787/863, m.m. ali road
golpahar circle
chittagong-4000.
fax: 031- 638864
sylhet ccc
khairun vabon, 1st floor
mirboxtola
chowhatta
sylhet -3100
fax: 0821-2830446 9 a.m. – 6 p.m.
saturday – thursday friday closed
rajshahi ccc
19a,cantonment road, ground floor
uttara clinic more
uposhahar
rajshahi
fax: 0721-861322
khulna ccc
69, k.d.a. avenue, 1st floor
khulna
bogra ccc
plot # 8118, holding # 173 ward # 07, ground floor
jaleswaritola kalibari more
bogra-5800
fax: 051-51545
airport customer care
arrival lounge
hazrat shahjalal international airport,
kurmitola dhaka.
24 hours / 7 days a week

subscribing to a new new connection

please follow the steps to subscribe a banglalink new connection:

  1. please visit our sales & care centre/banglalink point.
  2. fill up the banglalink subscription agreement form (saf). submit necessary documents and pay required fees and charges to collect sim card.
  3. you should retain bank-in-slip or invoice for future reference. minimum 24 hours will be required to be connected post paid connection & pre-paid connection is pre-activated.

documents required to buy:

we would request you to submit the following documents for subscribing a banglalink connection:

  • dully fill up new subscription agreement form/registration form
  • 1 (one) copy of passport size photograph.
  • national id (photocopy of both side)
  • required information of a referral person (name, phone no & national id number of the referral person)

** require documents & type of valid photo id may change without any prior notice as per btrc/govt. instruction.

documents you receive after you subscribe:

  • invoice / money receipt of respective package price
  • subscription agreement form (customer copy)
  • other if any

please preserve your received documents for future reference

** please note that subscriber age must be over 18 years.

sim replacement

sim replacement procedure:

in case of sim card is lost/ stolen (not found) or the sim card gets disabled or damaged for any reason, then the subscriber needs to purchase a new sim card against his/ her subscription from our nearest touch points by showing authenticity prove documents.

fee/charges: sim replacement fee- tk. 75

transfer of ownership (post paid only)

to transfer the ownership of a subscription, please follow the steps:

  1. presence of both the transferor and transferee is required at any of our customer service centers with proper documents
  2. pay the applicable fee (if needs) at the authorized bank branches/customer care center using banglalink payment slip mentioning service no. and account no.

documents required for transferor ( 1st party):

  • dully fill up transfer of subscription agreement form.
  • physical sim. if not available then gd copy/ original saf copy (could be considered if physical sim is available)/ application in letterhead pad in case of company or organization.
  • if 1st party is unavailable then an authorized person can execute the process on his behalf.

documents required for transferee ( 2nd party):

  • dully fill up transfer of subscription agreement form. (only transferee part)
  • dully fill up new subscription agreement form/registration form.
  • national id (photocopy of both side)
  • 1 (one) copy passport size photograph attested by 1st party/application in letter head pad in case of company /organization
  • sme identification of 2nd party/copy of trade licensee in case of company/ organization.
  • copy of valid billing address proof. (e.g. utility bill copy)

fee/charges: sim tax is applicable.

** require documents & type of valid photo id may change without any prior notice as per btrc/govt. instruction.

change of address (post paid only)

banglalink customers can change their billing address. to change the billing address, please follow the steps:

  1. fill in the prescribed form or write to us on a plain paper/ company letterhead pad with your valid signature mentioning name of the customers with mobile number, desired new billing address in details, old address and contract number
  2. send the letter/form through fax or postal delivery or submit at the nearest sales & care centre.
  3. change of address is subject to signature verification. signature should be same as provided on the subscription form. the letter/form shall be treated as rejected if the signature does not match or the information is found to be incorrect.

itemized bill

this service gives a post paid subscriber a detailed list of all chargeable number dialed, the date & time, duration and charge of calls upon your prescribed requisition. kindly give your requisition for itemized bill one month before the requested bill period. the usage /charges in the itemized bill are shown without calculating the 15%vat.

how to get an itemized bill:

  1. please, pay the applicable fee in our authorized bank/customer care center on banglalink payment slip ticking in itemized bill.
  2. please visit our sales & care centre/banglalink point
  3. fill in the prescribed form or write to us on plain paper/ company letterhead pad with your valid signature mentioning:
  • subscriber’s name & mobile number
  • specify whether you require it for the last billing month or on a regular basis e.g. every month.

fee/charges: the charge of both each itemized bill on demand (for a particular month) and regular itemized bill is tk. 100

cancellation of regular itemized bill would come into effect from the following month’s bill after the cancellation request is received.

bill payment through credit card

for convenience, banglalink subscribers can make payment via credit card (master/ visa) at our customer care centers (currently option is available at dhaka & chittagong care center only).

package migration

please visit banglalink points or call 121 for information on package migration.

documents required for customer for migration:

  1. original customer subscription agreement form (customer copy) / invoice copy
  2. 1 (one) copy passport sized photograph
  3. national id (photocopy of both side)

fee/charges: please call our hotline 121 for migration fee.

** require documents & type of valid photo id may change without any prior notice as per btrc/govt. instruction.

Comments
  1. dhaka city road.1000
    banglalink yourcall & ami a number ta bondo korta chi plz.help

  2. Rafique says:

    Pls include others Bank and bkash

  3. mamun says:

    how to know who use this(01942897736) number

  4. Md Shah Alam says:

    I like to take bangla link Internet
    Package please send al kind of information or call me 347-981-1903
    (New York )

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